Retail & E-Commerce
AI and software for retail and e-commerce, linking product information, inventory, customer orders and fulfilment across sales channels.
Processes to Explore in Retail & E-Commerce
Inventory Across Channels
Store, online and supplier records can show different stock positions. Discovery checks how inventory is updated and where reconciliation or integration is needed.
Product Information
Product descriptions, attributes and supplier feeds need consistency. We assess where AI could help prepare or check catalogue content, with approval before publication.
Customer Service
Order status, returns and product questions draw on several systems. We assess what information an assistant could access and when a person needs to take over.
Order Fulfilment
Orders pass between storefronts, warehouses and delivery providers. We map status updates and exceptions before proposing automation across the fulfilment process.
How We Engage
Choose a Process
Discovery focuses on a defined retail operation, its current systems and the work needed to keep information consistent across channels.
Check Commerce Integrations
We assess available interfaces, data quality and permissions across commerce, point-of-sale, inventory and fulfilment systems before defining the technical approach.
Define Customer Controls
The scope identifies approvals for published content, access to customer information and escalation for service requests that automation cannot resolve.
Build and Validate
We test the implementation against representative orders, stock changes and service exceptions. Rollout and support are agreed around the trading operation.
Work in Retail & E-Commerce
ShoreTrade
B2B seafood marketplace technology used by Sydney Fish Market's digital trading platform
Read case study →
Retail Insight
Vendor managed inventory platform for a major retail supply chain
Read case study →
BikeExchange
Replacing Marketplacer with BikeExchange's own e-commerce platform
Read case study →Adaca Autopilot and AI Pods
Adaca Autopilot
Adaca Autopilot provides pre-developed workflows. Discovery establishes which workflows fit the requirements, followed by implementation, verification and ongoing operation and support through the product subscription.
Adaca AI Pods
Adaca AI Pods delivers custom-built technology around the agreed requirements. An engagement can combine custom development and Autopilot workflows, with ongoing operation and support through an SLA and product subscription as needed.
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