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How We Work

How an engagement runs from the first call to shipped work: the check-in cadence, what stays yours, and what happens when it is not working.

Talk to Us Case studies
01

How an Engagement Runs

Every engagement runs to the same marks, from the first call through the check-ins after work starts.

Fig 01 · The first month Select a mark
Day 0 · You and a delivery lead

The first call

Twenty minutes. You describe the situation and we say plainly whether we can help, and how.

48 hours · Your side and our recruiters

Shortlist or plan

For people, senior candidates who have already cleared our technical bar. For a build, a delivery plan with the lead named on it.

Week 2 · Your team and the engineers

Work starts

Engineers are in your tools and your standups, or the build kicks off under the delivery lead.

+1 day · One day after work starts

First check-in

The delivery lead checks that access, tooling and the first tickets are all working, before a day is lost to setup.

+1 week · One week after work starts

Week-one check-in

We check that the work landing matches what you expected, and change the setup if it does not.

+1 month · One month after work starts

Month-one review

A review of the engagement end to end. The 30-day replacement guarantee runs to this point: if someone is not right, we replace them at no cost.

02

What You Own, What We Own

These are fixed on every engagement, not negotiated per client. The split differs by service.

Scale Your Team

Yours

  • The work, the priorities and the definition of done
  • Who you interview, and who you accept
  • Directing the engineer day to day
  • When to scale up or down

Ours

  • Recruitment and the technical bar
  • Payroll and employment
  • Retention
  • Replacement inside 30 days

Build a Team

Yours

  • The priorities and the roadmap
  • The definition of done
  • Who you interview, and who you accept
  • Scope changes

Ours

  • The delivery lead, and managing the team day to day
  • Recruitment and the technical bar
  • Payroll, employment and retention
  • The standups, the delivery flow and the cadence

Build Custom Software

Yours

  • The scope and the priorities
  • Sign-off on the design
  • The definition of done
  • Handover or run, decided before we start

Ours

  • The architecture and the build
  • The delivery lead and the project manager
  • Staffing the build team
  • The delivery flow and the check-in cadence

Develop AI Solutions

Yours

  • The pace, and which processes come first
  • The decisions the governance record holds
  • Sign-off before an agent goes live
  • Your enterprise licence and platform choice

Ours

  • The training, the risk register and the builds
  • Recommending the platform per use case
  • Measuring agents against real work before launch
  • The delivery lead and the engineers
03

Code, Data and Access

Your code stays in your repositories, under your access controls, unless we agree otherwise. Engineers work on managed devices with ISO 27001 practices embedded. As a firm we are aligned to ISO 27001 with certification in its final audit, and we meet SOC 2 Type 2 requirements with the audit pending.

04

When It Goes Wrong

The engineer is not right.
Tell the delivery lead. Replacement is guaranteed inside 30 days, at no cost, and it is not negotiated.
The work needs to shrink.
Engagements scale down as readily as they scale up.
It has gone wrong with an offshore provider before.
That is the most common history clients bring, and the reason the model exists: hiring is our craft, leadership is local, and we have run it since 2015.
05

Case Studies

01 / 15

Qantas

Collaboration portal for aerospace engineers during aircraft maintenance and repair

Software DevelopmentAerospace
Read case study →
02 / 15

ANZ

Real-time CRO dashboard for enterprise risk during the Banking Royal Commission

Enterprise SoftwareRisk Management
Read case study →
03 / 15

ShoreTrade

B2B seafood marketplace now powering the new Sydney Fish Market

Software DevelopmentB2B Marketplace
Read case study →
04 / 15

Prospa

Specialist Salesforce engineering for a leading online lender

Staff AugmentationSalesforce
Read case study →
05 / 15

Cora Group

Real-time supply chain visibility where there was none.

Software DevelopmentSupply Chain Analytics
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06 / 15

ClearView

Life insurance advisor portal serving thousands of advisors with 99.9% uptime

Software DevelopmentLife Insurance
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07 / 15

Plant Hire Solutions

Ground-up platform rebuild to escape legacy vendor lock-in

Managed TeamsLegacy Modernisation
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08 / 15

Morrison Securities

Hybrid managed team and staff augmentation for a securities firm

Managed TeamsStaff Augmentation
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09 / 15

BikeExchange

Rebuilding a global cycling marketplace as a fully proprietary platform

Software DevelopmentE-Commerce
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10 / 15

EY

R&D claims collaboration portal adopted globally from Sydney to New York

Enterprise SolutionsGlobal Rollout
Read case study →
11 / 15

Retail Insight

Vendor managed inventory platform for a major retail supply chain

Software DevelopmentSupply Chain
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12 / 15

IAG

Multi-brand data dashboard and rapid-turnaround survey platform for a major insurer

Software DevelopmentRapid Delivery
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13 / 15

Infomedia

Building a dedicated offshore development team for a global automotive SaaS platform

Staff AugmentationOffshore Team
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14 / 15

Portalink

Scaling a dedicated engineering team for enterprise B2B commerce automation

Dedicated TeamsAI Platform
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15 / 15

ABL Corp

Custom software engineering for a regulated financial services environment

Software DevelopmentFinancial Services
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All Case Studies