Terms of Service (monday.com Integrations)

These Terms of Service (Terms) governs your use of our Integration Tool, which is available on the monday.com Marketplace (Marketplace).

By installing or otherwise using or accessing our Integration Tool, you agree to these Terms, as well as to any policies they refer to. Please read them carefully and contact us if you have any questions. If you do not agree to these Terms, you must not use our Integration Tool.

Your use of the Integration Tool may also be subject to the applicable Third-Party Service Provider's terms, conditions, and policies (collectively, Third Party Terms). It is your responsibility to review the Third Party Terms. You bear sole and exclusive responsibility for complying with the Third Party Terms and we take no responsibility for any loss of access due to your non-compliance with those terms.

1. Parties
   1. These Terms are entered into between Adaca One Pty Limited (ACN 671 335 792) and the User or Organisation that installs or accesses the Integration Tool, including through the Marketplace.
   2. In these Terms:
      1. when we say 'Adaca', 'we' or 'us', we are referring to Adaca One Pty Limited and its affiliates, subsidiaries, Related Bodies Corporate, subcontractors, and licensors.
      2. when we say 'you' or 'your' in these Terms, we are referring to any of the following types of users or customers, unless a specific type of user or customer is being referred to, in which case we will specify the relevant type of user of customer instead of 'you':
         1. User, being any person that uses the Integration Tool;
         2. Organisation, being a business or entity that acquires, uses, or accesses the Integration Tool.
2. Other Defined Words and Interpretation
   1. Defined Words

      In these Terms, the following capitalised words have the following meanings:

      1. Acceptable Use Policy has the meaning given at clause 8 below;
      2. Admin means the individual(s) who has (have) the ability to oversee and manage the monday.com account held and maintained by the Organisation;
      3. Australian Consumer Law means the Australian Consumer Law contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
      4. Company means Adaca One Pty Limited and its affiliates, subsidiaries, and licensors;
      5. Commencement Date means the date that you agree to these Terms in accordance with clause 3 below;
      6. Customer Data means all data (including Personal Information), text, information, images, audio, video, photographs, software, and other content and material, in any format, provided by the Organisation or User that is stored in, or run through, the Integration Tool;
      7. Integration Tool means any software plug-in, connector, add-on, or module developed by us that enables interoperability between third-party platforms, services, or systems (such as project management platforms, cloud infrastructure, or communication tools), and that is made available by us to you under these Terms;
      8. Law means any statute, regulation or other statutory provision (whether Commonwealth, State or municipal).
      9. Malicious Code means any computer code, file or script designed to damage (or detrimentally interfere with) software or data including any virus, worm, time bomb or trojan horse.
      10. Marketplace means the third-party online marketplace operated by a third party that provides downloadable, accessible, and/or cloud-based application products or integration tools.
      11. Organisation means a business or entity that accesses or uses the Integration Tool;
      12. Organisation User means a User linked to an Organisation's account;
      13. Party means a party to these Terms and Parties means both of them;
      14. Personal Information has the same meaning as under the Privacy Act;
      15. Privacy Act means the Privacy Act 1988 (Cth);
      16. Privacy Policy means the Company's privacy policy, which you can access (INSERT)
      17. Related Body Corporate has the same meaning as under the Corporations Act 2001 (Cth);
      18. Subscription means a paid plan that grants access to the Integration Tool on a recurring basis;
      19. Subscription Fee means the fees payable by you for access to and use of the Integration Tool under your Subscription to the Integration Tool, as specified at the point of purchase (either on our website or in an application store) or as otherwise agreed with you in writing, and as updated from time to time in accordance with these Terms;
      20. Terms means these terms and conditions, including any updates or modifications to them;
      21. Third Party Applications means applications, cloud-based services, software, websites, integrations or services provided by a party other than the Company that the Integration Tool interoperates or integrates with;
      22. User means any person that accesses or uses the Integration Tool;
      23. You or your refers to any User or Organisation, accessing or using the Integration Tool;
      24. Intellectual Property Rights means all present and future intellectual property or other proprietary rights including copyright, registered and unregistered trademarks, designs, patents and any rights in respect of inventions, circuit layouts, computer programs, business or domain names, know how, trade secrets, arising anywhere in the world and whether registered or unregistered and includes any moral rights.
   2. Interpretation
      1. Headings are for convenience only and do not affect interpretation.
      2. A reference to includes, including, for example or similar expressions, does not limit what else might be included.
      3. These Terms must not be interpreted against a party solely because they prepared it.
      4. Unless the context requires otherwise:
         1. the singular also includes the plural, and vice versa, and if a word or phrase is defined, its other grammatical forms have a corresponding meaning;
         2. a reference to a person includes a corporation, trust, partnership, unincorporated body or other entity, whether or not it comprises a separate legal entity;
         3. a reference to a Party to these Terms or another agreement or document includes the party's successors, permitted substitutes and permitted assigns.
         4. a reference to an agreement or document (including a reference to these Terms) is to the agreement or document as amended, varied, supplemented, novated or replaced, except to the extent prohibited by these Terms or that other agreement or document, and includes the recitals, schedules and annexures to that agreement or document;
         5. a reference to legislation or to a provision of legislation includes any modification or re-enactment of it, a legislative provision substituted for it and a regulation or statutory instrument issued under it.
3. Eligibility
   1. To use the Integration Tool, you must have:
      1. an eligible monday.com account; and
      2. agreed to comply with all applicable Marketplace policies, Third Party Terms, including any subscription terms and usage guidelines of monday.com.
   2. You are solely responsible for maintaining access to your monday.com account and ensuring that any required permissions or integrations are properly configured. Failure to maintain valid accounts or comply with applicable third-party terms may result in suspension or loss of access to the Integration Tool.
4. Acceptance of Terms
   1. By installing, accessing, using, or registering for the Company's Integration Tool, or by clicking the "I agree" button (or similar button or checkbox) during registration or installation for the Integration Tool, you acknowledge and agree that you have read and agree to these terms and conditions, as well as to any policies they refer to, and to any additional terms and conditions that may apply to specific products or services that you use.
   2. If you are an individual entering into this agreement on behalf of your employer or another legal entity, you represent and warrant that: (i) you have full legal authority to bind your employer or such legal entity to these Terms; (ii) you have read and understood these Terms; and (iii) you agree to these Terms on behalf of the employer or legal entity that you represent.
   3. If you do not agree with these Terms, you must not sign up for, access, or continue using the Integration Tool.
5. Updates to the Integration Tool and Terms
   1. Changes to the Integration Tool and Terms

      From time to time, we may update, upgrade, change, or modify the features or functionality of the Integration Tool, or modify any part of these Terms.

   2. Notice of Changes

      Where possible, we will provide you with reasonable notice of material changes to these Terms or to the Integration Tool, including via email, the Marketplace, in-app notifications, or a prominent notice on our website. However, in certain circumstances, such as when required by law or due to security issues, we may need to make immediate changes by posting updated or amended terms on our website, on the Marketplace, or by otherwise notifying you of changes through your monday.com account. You should check our website or the Marketplace periodically for changes.

   3. Acceptance of Changes

      If you continue to use the Integration Tool after the effective date of any changes, you agree to be bound by the updated Terms.

   4. Right to Terminate

      If any change to the Integration Tool or to these Terms is unacceptable to you, you may stop using the Integration Tool, cancel your Subscription, or uninstall the Integration Tool in accordance with these Terms.

   5. Discontinuation of Features

      We may decide to discontinue certain features or functionality of the Integration Tool at our discretion. If we do, we will provide you with reasonable notice and, if you have prepaid Subscription Fees for a period beyond the date of discontinuation, we will refund any unused portion of those fees on a pro-rata basis.

6. Beta Features

   From time to time, we may offer access to beta, trial, or experimental features (Beta Features). These Beta Features are provided "as is" and may be incomplete, contain bugs, or change substantially before full release.

   We do not guarantee the performance or availability of any Beta Features and may modify or withdraw them at any time without notice. You use Beta Features at your own risk and agree that they are not subject to any service level commitments.

7. Licence to use the Integration Tool
   1. Your right to use the Integration Tool

      By accepting these Terms, you are granted a limited, non-exclusive, and revocable licence to install and use the Integration Tool on a subscription basis until the earlier of:

      1. your subscription for the Integration Tool terminating in accordance with these Terms;
      2. your eligible monday.com account ceasing to be eligible; or
      3. you terminating your monday.com account;

      Where applicable, you may allow your Organisation Users to use the Integration Tool, but only for your internal business operations and in line with these Terms.

   2. Limits on how you can use the Integration Tool

      You must not:

      1. sell, rent, license, sublicense, transfer, or share your access to the Integration Tool with anyone outside of your organisation or except as otherwise permitted under these Terms;
      2. modify, copy, or create derivative works based on the Integration Tool;
      3. access or use the Integration Tool to build or support, directly or indirectly, products or services competitive to the Integration Tool;
      4. reverse engineer, decompile, or attempt to access the source code of the Integration Tool (including data structures or similar materials produced by programs);
      5. use the Integration Tool to process or store data for third parties or as a service bureau;
      6. use the Integration Tool to interfere with or disrupt the integrity or performance of the Integration Tool or Third-Party Applications;
      7. use the Integration Tool to store or transmit Malicious Code or to commit a fraudulent act;
      8. attempt to gain unauthorised access to the Integration Tool or its related systems or networks; or
      9. use the Integration Tool in a way that violates any applicable law or regulation.
8. Acceptable Use Policy
   1. You must not, and must not cause nor permit your Users or any other person to, use the Integration Tool to:
      1. send spam or unsolicited communications, or in a manner that breaches any applicable laws, including spam or privacy laws;
      2. send communications that are harassing, harmful, offensive, defamatory, abusive, or that are otherwise unlawful or that infringe upon third-party rights;
      3. upload, share, or transmit content that infringes on intellectual property, privacy, confidentiality, or other rights of third parties;
      4. improperly access, retrieve, or manipulate data from the Integration Tool or any connected Third-Party Applications, including attempting to gain unauthorised access to systems, networks, or data;
      5. undermine or interfere with the security, integrity, or performance of the Integration Tool or any Third-Party Applications;
      6. misrepresent their identity or affiliation with any person or entity when using the Integration Tool; or
      7. in a manner that otherwise violates any applicable laws.

      (collectively, the Acceptable Use Policy)

   2. If you breach this Acceptable Use Policy, we may take remedial action, including by suspending or terminating your access to the Integration Tool.
9. Organisation to Ensure Compliance of Organisation Users
   1. An Organisation must ensure that its Organisation Users comply with these Terms. Any breach of these Terms by an Organisation User (whether or not authorised by the Organisation) is deemed to be a breach of these Terms by the Organisation
   2. The Organisation is responsible for:
      1. identifying all Organisation Users;
      2. identifying a subset of Organisation Users to be designated as administrators, who may create and approve access for other Organisation Users, and may revoke access by these Organisation Users as required;
      3. controlling against unauthorised access by Organisation Users;
      4. maintaining the confidentiality of Organisation Users' names, passwords and account information (Credentials); and
      5. all activities that occur under the Organisation's usernames, passwords or accounts and otherwise as a result of the Organisation's access to the Integration Tool, whether or not authorised by the Organisation.
10. Trial Account
    1. We may offer you a free trial of the Integration Tool for a limited period, as specified at the time of installation (the Trial Period). We will not charge you during the Trial Period.
    2. At the end of the Trial Period, you will not be automatically charged for the full Subscription. You will need to manually purchase the Integration Tool from the Marketplace to continue using them.
    3. Only one free trial is permitted per User or Organisation, unless we agree otherwise.
    4. We may, at our sole discretion, terminate any Trial Period at any time by providing notice to you. If we terminate a Trial Period early (and you are not in breach of these Terms), we will not charge you any Subscription Fees.
11. Subscription Term and Automatic Renewal
    1. Commencement
       1. Your Subscription will commence upon the Admin installing or accessing the Integration Tool through the Marketplace (noting including any Trial Periods) and will continue for a period of one month thereafter (Subscription Term).
       2. At the end of the Subscription Term, your Subscription will automatically renew in accordance with clause 11.2 below, unless cancelled in accordance with clause 11.4 below.
    2. Automatic Renewal
       1. Your Subscription will automatically renew on the same day of each month (the Renewal Date) for a subsequent Subscription Term, unless you cancel your Subscription before the Renewal Date.
       2. If you cancel during a Subscription Term, you will continue to have access to the Integration Tool until the end of the Subscription Term.
    3. Changing your Subscription
       1. Your Admin may vary your Subscription at any time through the Marketplace. More information on how to do this can be found here: https://support.monday.com/hc/en-us/articles/22579591539346-Apps-marketplace-billing-purchasing-an-app
       2. Changes to your Subscription will take effect on the first day of the next Subscription Term (i.e. the Renewal Date).
    4. Cancellation
       1. If you wish to cancel your Subscription, your Admin may do so through the monday.com Marketplace by either cancelling the Subscription for the Integration Tool or uninstalling the Integration Tool.
       2. If your Admin cancels the Subscription, the cancellation will take effect at the end of the Subscription Term, and it will not renew on the Renewal Date.
       3. If your Admin uninstalls the Integration Tool, the Integration Tool and all of its features will be removed from your monday.com account and you will no longer be billed for the Integration Tool. You will not be refunded any Subscription Fees already paid, even if the Integration Tool is uninstalled prior to the end of the Subscription Term, except in accordance with clause 11.5 below.
    5. Refund
       1. You may cancel your Subscription and request a full refund within thirty days of first purchasing, installing or accessing the Integration Tool (Refund Period) through the Marketplace. Requests for a refund made after the Refund Period are not eligible for a refund unless required by law or approved our sole discretion.
       2. Refunds, where approved, will be processed by the Marketplace. We do not issue refunds directly. All refund decisions and timelines are subject to the Marketplace's applicable terms and procedures.
       3. If a refund is issued to you by the Marketplace, your access to the Integration Tool may be revoked immediately.
12. Subscription and Billing
    1. Marketplace Billed App

       The Integration Tool is billed via the Marketplace. All fees and charges payable for your Subscription will be billed to you via the relevant Marketplace and will be payable by you to the Marketplace provider.

    2. Subscription Fees
       1. You must pay the Subscription Fee applicable to the subscription plan you select at the time of signing up to or installing the Integration Tool. Subscription Fees are payable in advance for each Subscription Term and are automatically charged to your Marketplace account on or about the first day of each Subscription Term.
       2. You authorise us to charge, or cause to be charged, all applicable Subscription Fees and any other amounts payable by you under these Terms to the payment method you provide via the Marketplace.
    3. Changes to the Subscription Fee
       1. We may, from time to time, vary the Subscription Fees payable for the Integration Tool.
       2. If we do vary the Subscription Fee, we will give you at least 30 days' notice of the change.
       3. The new Subscription Fee payable by you will not take effect until the earliest Renewal Date following the 30-day notice period.
       4. If you do not agree to the new Subscription Fee, you may cancel your Subscription before the start of the next Subscription Term in accordance with clause 11.4.
    4. Taxes

       All Subscription Fees are exclusive of applicable taxes, including GST, VAT, and any other similar charges. You are responsible for paying any applicable taxes in addition to the Subscription Fees.

    5. Failure to Pay

       If the Marketplace is unable to charge the applicable Subscription Fee to your nominated payment method, we may suspend or terminate your access to the Integration Tool until payment is made.

13. Suspension of Integration Tool
    1. Suspension Rights

       We may suspend your access to or use of the Integration Tool (Suspension) if:

       1. we reasonably believe there is a significant threat to the security, integrity, or availability of the Integration Tool or any data within it;
       2. you or your Users breach the Acceptable Use Policy or any other material term of these Terms;
       3. we are required to do so by law, a regulatory authority, or by a Third-Party Application;
       4. you fail to pay any Subscription Fees when due under Clause 8, and the non-payment is not rectified within a reasonable period.
    2. Notice and Reinstatement

       Where practicable and legally permitted, we will provide you with reasonable notice before suspending your access to the Integration Tool.

       We will use reasonable efforts to restore access promptly after the issue causing the suspension is resolved.

       If the reason for Suspension is not resolved within a reasonable period, we may terminate your Subscription in accordance with

14. Your Data
    1. Ownership of Data

       You retain all rights, title, and interest in and to your Customer Data, including any accounts receivable and invoice data imported from Third-Party Applications.

    2. Grant of right

       You grant us a non-exclusive, worldwide, royalty-free licence to access, use, copy, store, transmit, and process your Customer Data to:

       1. provide, maintain, and improve the Integration Tool;
       2. to create aggregated and de-identified data for our legitimate business purposes, including analytics and improving the performance of the Integration Tool, provided that no such data identifies you or any individual (Anonymous Data).
    3. We may Analyse Anonymous Data

       In addition to the usage rights granted under clause 14.20, and notwithstanding anything to the contrary in these Terms, we may then manipulate, process, deal, reproduce, distribute and permanently retain such Anonymous Data to provide the Integration Tool and for the following purposes: product improvement, statistical analysis, aggregation with other data, benchmarking, publication and for the display through widgets to any User of the Integration Tool (Analyses).

       We retain all ownership and Intellectual Property Rights in, and related to, Analyses.

    4. Monitoring of Integration Tool

       We may monitor the Integration Tool to: (a) facilitate our operation of the Integration Tool; (b) help resolve your service requests; (c) help detect and address threats to the functionality, security, integrity, and availability of the Integration Tool, as well as any content, data (including Customer Data), or applications in the Integration Tool; and (d) help detect and address illegal acts or violations of the Acceptable Use Policy.

       Our monitoring tools may collect, store and use Customer Data residing in the Integration Tool for these purposes.

    5. Third party applications and customer data
       1. The Integration Tool may enable you to link to or integrate with Third Party Applications.
       2. You acknowledge that your access to, or use of, any Third Party Applications is subject to a separate agreement between you and the provider of the Third Party Application, and that we do not provide nor control the Third Party Application and are not responsible for any aspect of Third Party Applications that you may use or connect to through the Integration Tool.
       3. By using the Integration Tool with your Third-Party Applications, you authorise us to access and process Customer Data from those applications as necessary to provide the Integration Tool. In doing so, you warrant and represent that you have the necessary rights and permissions to grant this access.
15. Feedback

    The Customer grants the Company a royalty free, worldwide, perpetual, irrevocable, transferable right to use, modify, distribute and incorporate into the Integration Tool (without attribution of any kind) any suggestions, enhancement request, recommendations, proposals, correction or other feedback provided by the Customer or any User to the Company.

16. Privacy and Data Handling
    1. Privacy

       Each Party must comply with its respective obligations pursuant to the Privacy Act in connection with these Terms.

       We will manage any Personal Information it receives from you in the provision of the Integration Tool in accordance with our Privacy Policy, which may be subject to change.

    2. Cross-Border Data Transfer

       By using the Integration Tool, you acknowledge and agree that your Customer Data (including any Personal Information) may be transferred to, stored in, or processed in countries outside your jurisdiction, including Australia, the United States, and other locations where our service providers or affiliates are located.

       We will take reasonable steps to ensure that such transfers comply with applicable data protection laws, including the UK GDPR, EU GDPR, and US privacy laws. This may include implementing safeguards such as standard contractual clauses, adequacy decisions, or other lawful transfer mechanisms.

       If you are located in the UK, EU, or US, you acknowledge that data protections in those jurisdictions may differ from those in your country of residence.

17. Intellectual Property

    We and/or our licensors retain all ownership and Intellectual Property Rights in, and related to, the Integration Tool.

    You retain all ownership and Intellectual Property Rights in, and related to, the Customer Data.

18. Warranties and Disclaimers
    1. General Disclaimer

       Except as required under applicable law, the Integration Tool and any other Integration Tool we provide are provided on an 'as is' and 'as available', and we make no warranties or guarantees about the Integration Tool. This includes no guarantee that the Integration Tool will always be available, uninterrupted, or error-free.

    2. No Implied Warranties

       To the maximum extent permitted by law, we exclude all express or implied warranties, guarantees, or representations, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Specifically, we do not warrant that:

       1. the Integration Tool will be free from errors, interruptions, or delays;
       2. the Integration Tool will be compatible with any specific hardware, software, or third-party applications;
       3. any errors or defects will be corrected; or
       4. the Integration Tool will meet your specific requirements or expectations.
    3. Integration Tool Availability

       While we aim to ensure the Integration Tool is generally available 24/7, we do not guarantee that the Integration Tool will be uninterrupted or error-free. From time to time, the Integration Tool may be unavailable due to maintenance, upgrades, system outages, or other reasons beyond our reasonable control.

       We will use reasonable efforts to provide advance notice of scheduled downtime. You acknowledge and agree that interruptions to availability do not constitute a breach of these Terms.

    4. No Warranty Concerning Third-Party Applications

       We are not responsible for the operation, availability, or performance of any Third-Party Applications. You are responsible for complying with the terms and conditions of any Third-Party Applications you use.

    5. Non-Affiliation Disclaimer

       The Integration Tool is developed and offered by Adaca One Pty Limited and is not affiliated with, endorsed by, or otherwise associated with a Marketplace of Third-Party Service Provider. All trademarks and service marks are the property of their respective owners

    6. Data Security and Loss

       While we take reasonable steps to protect your data, we do not guarantee that the Integration Tool will be free from security breaches, or that your data will not be lost or corrupted. You are responsible for maintaining backup copies of your data.

19. Indemnity
    1. Customer content indemnity

       You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, Related Bodies Corporate, and agents (Indemnified Parties) from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with (i) your access to, or use of, the Integration Tool; and/or (ii) your breach of these Terms, including but not limited to:

       1. your use of the Integration Tool, including any AI-generated communications that result in claims of misrepresentation, misleading conduct, or other legal breaches;
       2. any misuse of the Third-Party Applications or any breaches of the terms and conditions of those terms and conditions due to your actions;
       3. any data and privacy breaches, including any unauthorised use, storage, or disclosure of personal or confidential data while using the Integration Tool;
       4. your violation of Laws, including any use of the Integration Tool that violates applicable laws, including but not limited to privacy laws, consumer protection laws, debt collection laws, and anti-spam laws;
       5. any user-generated content, including any content you submit, upload, or send through the Integration Tool, including any claims of defamation, IP infringement, or regulatory breaches.
    2. Limitation of Indemnity

       Your indemnity obligations under this clause do not apply to the extent that any claim arises due to our breach of these Terms, negligence, or wilful misconduct

20. Limitation of Liability
    1. Maximum Liability

       To the extent permitted by law our total aggregate liability arising out of or in connection with these Terms, the Integrati0on Tool, or any related matters (whether in contract, tort (including negligence), statute, or otherwise) is limited to:

       1. the total amount paid by you for the Integration Tool in the 12 months preceding the claim; or
       2. if no amount was paid, AUD$100.
    2. Exclusions of Liability

       To the extent permitted by law:

       1. subject to clause 19, neither party is liable for any indirect, consequential, or special losses, including but not limited to loss of profits, revenue, data, goodwill, or anticipated savings;
       2. we will not be liable for:
          1. any downtime, service interruptions, or unavailability of the Integration Tool;
          2. any errors, inaccuracies, or issues in AI-generated content produced by the Integration Tool;
          3. any unauthorised access, hacking, or security breaches, unless it is directly caused by the Company's gross negligence.
    3. Non-Excludable Rights

       Nothing in these Terms excludes, limits, or modifies any rights, guarantees, or warranties that cannot be excluded under applicable law, including under the Australian Consumer Law (ACL). Where we are allowed to limit our liability for failure to comply with a consumer guarantee, our liability is limited, at our option, to resupplying the Integration Tool or paying the cost of having the Integration Tool resupplied, unless the law requires otherwise.

       We may, at our discretion, choose to offer a refund instead of resupply.

21. Other Terms
    1. Publicity Rights

       We may refer to the Organisation as our customer on our website or in our promotional material. If we do so, you may ask us to stop doing so by contacting us at [email protected].

    2. Notices

       Any formal notices or notifications we issue to you will be sent to you either via email to the email address you provided during the sign-up process or will be notified to you via the Integration Tool.

       Any formal notices to us must be sent to [email protected].

    3. Certain terms survive termination

       Clauses in these Terms that, by their nature, could continue to apply after termination of these Terms will continue to apply. This includes, but is not limited to, clauses 14, 15, 19, 20, and 21.

    4. Assignment

       The rights granted to you under these Terms must not be assigned nor transferred to another entity without our prior written consent, which will not be unreasonably withheld, and provided the entity agrees to be bound by the Terms and/or by the terms of your Enterprise Agreement (as the case may be).

       You agree that we may assign, novate, or otherwise transfer, our rights and obligations under these Terms by notice to you and without your further consent.

    5. Relationship

       The relationship between the Parties pursuant to these Terms is that of independent contractors. These Terms do not create any joint venture, partnership, agency or employment relationship between the Parties.

    6. Complaints and Disputes
       1. Complaints

          If you have feedback, concerns, or complaints about the Integration Tool, please reach out to us at [email protected].

       2. Disputes

          If a disagreement arises in connection with these Terms or the Integration Tool, both parties agree to engage in good faith discussions to try to resolve the matter. If the dispute remains unresolved after 60 days of those discussions, either party may commence legal proceedings.

    7. Governing Law and Jurisdiction

       These Terms are governed by the Laws of New South Wales, Australia.

       Should a dispute arise in relation to these Terms, the Integration Tool, or in connection with your engagement with us, the parties agree to submit to the exclusive jurisdiction of the courts of New South Wales, Australia.

    8. Severability

       If anything in these Terms is invalid, unenforceable, voidable, or in conflict or inconsistent with any applicable laws, that part or provision is severed (to the extent of the invalidity, unenforceability, voidability, conflict or inconsistency) and the rest of these Terms remain in force.

    9. Force Majeure

       Neither party will be liable for any failure or delay in performance under these Terms due to circumstances beyond their reasonable control, including natural disasters, war, terrorism, cyberattacks, labour disputes, or failures in telecommunications or internet services.

    10. Jurisdiction specific terms

        If there are laws that apply:

        1. to you or to your Organisation, or
        2. to us,

        because of your specific location, and those laws are inconsistent with any part of these Terms, then those laws will prevail to the extent of the inconsistency.