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SpreadsheetLLM: Microsoft’s Game-Changer for Data-Driven Decision Making

In the dynamic world of business technology, Microsoft has once again demonstrated its dedication to innovation with the launch of SpreadsheetLLM. This innovative large language model is poised to revolutionize the way businesses engage with and harness their data, especially when it comes to spreadsheets. Having experienced numerous technological shifts in the business world, I […]

AI in E-commerce: Learning from Amazon’s Rufus

Amazon’s recent launch of Rufus, an AI-powered chatbot, is a noteworthy development in the application of artificial intelligence to improve customer experience in the dynamic world of e-commerce. This development is not only a remarkable achievement from a technological standpoint, but it also holds significant strategic implications that businesses of all sizes should pay attention […]

Navigating the AT&T Data Breach: Strengthening Your Corporate Defenses

Following the AT&T call records breach on Snowflake’s cloud platform, businesses of all types are now reassessing their data security measures. This incident, highlighting the exposure of call and text records of numerous AT&T cellular customers, serves as a clear reminder of the vulnerabilities that can exist in even the most secure cloud infrastructures. Considerations […]

Dynamics 365 Contact Center: A Leap Forward or Another AI Overpromise?

The recent launch of Dynamics 365 Contact Center by Microsoft has generated significant attention in the constantly changing field of customer support technology. Released on July 1st, this innovative Contact Center as a Service (CCaaS) service aims to leverage generative AI to revolutionize client engagement through various channels. It’s an alluring offer, particularly for medium-sized […]